king11 Privacy Policy

1. About This Policy

This Privacy Policy is published by king11 ("we", "us", "our") and applies to all personal data collected through the king11 platform at king11.onl, including via the website, mobile browser interface, and any communications channels operated by king11. This policy should be read alongside our Terms & Conditions and Responsible Gaming policy.

We may update this Privacy Policy from time to time to reflect changes in our data practices, technology, or applicable legal requirements. The "last updated" date at the top of this page indicates when the most recent revision was made. We encourage you to review this policy periodically. Continued use of the king11 platform after any changes are posted constitutes your acceptance of those changes.

2. Data Controller

For the purposes of this Privacy Policy, king11 acts as the data controller responsible for your personal information. If you have any questions about how your data is handled, or wish to exercise any of your data rights, you may contact us by email at [email protected]. Our support team is available 24 hours a day, seven days a week, and we aim to acknowledge all data-related enquiries within 48 hours.

3. How We Collect Your Data

king11 collects personal data in the following ways:

• Direct registration: when you create a king11 account, you provide identity, contact, and payment details voluntarily.
• Identity verification: when we ask you to verify your age or identity, you may submit copies of official documents such as a national ID card or passport.
• Transactions: each time you make a deposit or withdrawal in BDT via bKash, Nagad, Rocket, Upay, or a Bangladeshi bank, transactional metadata is recorded automatically.
• Platform use: your gaming activity, session data, and betting history are recorded automatically as you use the platform.
• Cookies and analytics: king11 uses strictly necessary cookies to maintain your session and authenticate your account. We may also use analytics cookies to understand how the platform is used in aggregate. See Section 9 for full cookie details.
• Support interactions: if you contact king11 support by email or chat, the content of those communications is retained.

4. How We Use Your Data

king11 uses your personal data for the following purposes:

• Account management: to create, maintain, and secure your player account, including authentication and access control.
• Payment processing: to process BDT deposits and withdrawals via your chosen payment method and to maintain accurate transaction records.
• Identity and age verification: to comply with our obligation to verify that all players are at least 21 years of age before allowing real-money gambling activity.
• Customer support: to respond to your enquiries, resolve disputes, and provide assistance with account or payment issues.
• Security and fraud prevention: to detect, investigate, and prevent fraudulent transactions, money laundering, account takeover attempts, and other prohibited activities.
• Responsible gaming: to monitor gambling patterns that may indicate problem gambling behaviour and, where appropriate, apply responsible gaming controls under our Responsible Gaming policy.
• Platform improvement: to analyse aggregated, anonymised usage data to improve the performance, reliability, and features of the king11 platform.
• Marketing communications: to send you promotional offers, bonus announcements, and BPL or IPL season updates — only if you have consented to receive such communications and have not subsequently opted out.
• Legal compliance: to fulfil any obligations imposed on king11 by applicable law, including record-keeping and responding to lawful requests from authorities.

5. Sharing Your Data

king11 does not sell your personal data. We may share your information with the following categories of third parties only to the extent necessary and for the specific purposes described:

• Payment processors: bKash, Nagad, Rocket, Upay, and our Bangladeshi banking partners receive the transaction data necessary to complete your deposit or withdrawal. These partners process data in accordance with their own privacy policies and applicable financial regulations.
• Game software providers: providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive a session token and anonymised player identifier to deliver game content. They do not receive your full identity or payment details.
• Identity verification services: third-party know-your-customer (KYC) providers may process identity documents submitted during account verification. These providers are bound by confidentiality agreements and data processing terms.
• Law enforcement and regulators: where required by applicable law, court order, or a legitimate request from a competent authority, king11 may disclose personal data. We will notify you of such disclosures where legally permitted to do so.
• Business successors: in the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

In all cases, king11 requires third parties who process your data on our behalf to implement appropriate technical and organisational security measures consistent with the standards described in this policy.

6. Data Security

king11 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and king11's servers;
• Encryption of sensitive data fields (including payment identifiers and identity document scans) at rest;
• Strict access controls ensuring that only authorised personnel with a business need can access personal data;
• Regular internal security reviews and vulnerability assessments of the platform infrastructure;
• Two-factor authentication options for player accounts and mandatory multi-factor authentication for internal staff accessing personal data systems.

Despite these measures, no online platform can guarantee absolute security. You play a role in protecting your own account by using a strong, unique password, not sharing your credentials with anyone, and notifying king11 immediately at [email protected] if you suspect your account has been compromised.

7. Data Retention

king11 retains your personal data for as long as is necessary to fulfil the purposes set out in this policy, and in accordance with any applicable legal retention requirements. The following general retention periods apply:

• Account data: retained for the lifetime of your account and for a period of up to five years following account closure, to comply with anti-money laundering record-keeping requirements.
• Transaction records: financial transaction records are retained for a minimum of five years from the date of the transaction.
• Identity verification documents: retained for the duration of the account relationship and for five years after closure.
• Support communications: retained for up to two years from the date of the interaction.
• Technical and analytics data: aggregated and anonymised analytics data may be retained indefinitely; session logs are purged after 90 days.

When personal data is no longer required, king11 takes reasonable steps to ensure it is securely deleted or anonymised so that it can no longer be attributed to an individual player.

8. Your Rights

As a player on the king11 platform, you have the following rights in relation to your personal data:

• Right of access: you may request a copy of the personal data king11 holds about you.
• Right to rectification: if any personal data we hold is inaccurate or incomplete, you have the right to ask us to correct it.
• Right to erasure: in certain circumstances you may request deletion of your personal data. Note that deletion requests may be subject to our legal retention obligations.
• Right to restrict processing: you may ask us to temporarily restrict the processing of your data while we resolve a dispute or verify the accuracy of data you have contested.
• Right to data portability: where technically feasible and where processing is based on your consent, you may request that your data be provided to you in a machine-readable format.
• Right to withdraw consent: where processing is based on your consent (for example, marketing emails), you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.
• Right to object: you may object to the processing of your data for marketing purposes at any time by updating your account settings or contacting our support team.

To exercise any of these rights, contact us at [email protected]. We will respond to all verified requests within 30 calendar days. We may need to verify your identity before acting on a request.

9. Cookies

king11 uses cookies and similar tracking technologies to operate the platform and improve your experience. The categories of cookies we use are:

• Strictly necessary cookies: essential for the operation of the platform, including maintaining your logged-in session and remembering your account preferences. These cookies cannot be disabled.
• Analytics cookies: used to collect aggregated, anonymised data about how players navigate the platform, which pages are most visited, and how long sessions last. This information helps us improve platform performance. You may opt out of analytics cookies via your browser settings.
• Preference cookies: used to remember your language and display preferences. These can be disabled, though doing so may affect your experience.

king11 does not use advertising cookies or cross-site tracking technologies. You can manage or delete cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will prevent you from logging in to your king11 account.

10. Children's Privacy

The king11 platform is strictly for adults aged 21 and above. king11 does not knowingly collect personal data from individuals under the age of 21. If we discover that personal data has been submitted by an underage individual, we will delete that data promptly and close the associated account in accordance with our Terms & Conditions. If you believe a minor has created an account on king11, please notify us immediately at [email protected].

11. Third-Party Links

The king11 platform does not contain links to external third-party websites. All navigation, content, and functionality remain within the king11.onl domain. king11 is not responsible for the privacy practices of any third-party payment provider (such as bKash or Nagad) whose own terms and privacy policies govern your interactions with their services.

12. Changes to This Policy

king11 reserves the right to update this Privacy Policy at any time. When we make material changes, we will update the "last updated" date shown at the top of this page and, where appropriate, notify registered players via the contact details held on their account. Your continued use of the king11 platform following the posting of changes constitutes your acceptance of the revised policy.

13. Contact Us

For all privacy-related enquiries, data access requests, or complaints regarding the handling of your personal data, please contact the king11 privacy team at [email protected]. We aim to acknowledge all privacy enquiries within 48 hours and to resolve them fully within 30 calendar days.